I’ve since upgrade to SP4. I’ve uninstalled completely and even scoured the registry and removed entries for any number of things that would be related (zortam, mediastudio, mms, etc) and done a fresh install. It still happens here. I don’t know where the previous installation records are kept, but I’d like to see better support for this product. The product is GREAT and works FANTASTIC, but if it’s not supported it’s barely worth the price you pay for it…